Every half-birthday and birthday Noah was away at school I had cupcakes from a local bakery delivered to his dorm or apartment. The bakery was one we liked to patronize when we visited him, and it always went smoothly. If you’re ever in Ithaca, I recommend you drop by for bagels or pastry. It’s a lovely place. I liked being able to picture the store when I made the order. So of course, when he graduated, and we needed a cake for the family picnic that’s where I got it.
There is a bakery in Oberlin that’s been there since the nineteenth century and whose orange juice doughnuts, whole-wheat doughnuts, and buckeyes were favorite treats of mine when I was in college. You’d think it would be a shoe-in for our business, but it’s become a controversial place to shop after this happened. It’s complicated, because while there was no question that the students were initially in the wrong, the bakery’s reaction was over the top and cost the school tens of millions of dollars. And the fact that many students of color have reported being racially profiled there puts a different light on it as well. I have made a couple small purchases there since this all happened, for sentimental reasons, but I didn’t feel right making it our go-to source for cupcakes for the next four years. There’s a new bakery in town and campus catering delivers treats to students as well, so I decided to try something new.
I called the new bakery first, thinking it would be nice to support a local business over a big food service corporation. In my first call (a couple weeks before North’s half-birthday) I learned they don’t deliver, so I decided to think it over and call them back. I resolved it wasn’t a big deal for North to pick the cupcakes up themselves because the place is very centrally located and close to buildings where they have class. So, I called back and tried to order three cupcakes (I wanted the numerals 1, 8, and ½ in the frosting) only to learn the minimum order for cupcakes was a dozen. That seemed excessive so I got off the phone again.
At this point, I decided to go with food service. They had what looked like a convenient online order form and their cupcake minimum was four cupcakes, which was closer to what I wanted. I selected a delivery date, a cake flavor (red velvet), a frosting flavor (cream cheese), and described the decoration I wanted: 1, 8, ½, and an exclamation point since I needed to come up with something for the extra cupcake. So far, so good.
However, there was a warning on the website that said it will seem when you order that the order has not gone through but go ahead because the orders are being received. But then there was an email to use if you didn’t hear back in two to three business days. This last bit made me think the orders weren’t all going through, but I decided to see what happened.
When I’d filled out all the boxes and submitted the order, there was no confirmation message from the website, which was not a surprise. What was surprising was there had been no boxes for payment information. I supposed if it worked, I’d hear back, and they’d ask for it then, but I didn’t hear back. Two business days later I tried the email provided. I waited a couple more days. No response. I found another form on the website for “communication” and as that was exactly what I wanted, and wasn’t getting, I wrote the order out again and noted that I had not paid because there was no way to give my payment information. And then without waiting to see if this would work, I also tried texting a number that was also provided in the same place on the website. I got an answer almost immediately (probably from a bot) saying I’d hear back in a few minutes. Reader, can you guess if I heard back? I did not.
By this point, North’s half-birthday was several days away, and I remembered the bakery required a week’s notice for special orders, so it was too late to go that route. So, I called them and purchased a gift certificate for North to pick up at the store. In our weekly family call, I told North the bakery would have something for them on Monday and added, “It wasn’t what I wanted,” and told them I’d explain later.
“Well, I thought it would be cupcakes,” they said, sounding intrigued. They’ve had half-birthday cupcakes every September since they were eighteen months old, and they knew I sent them to Noah at school, so it wasn’t exactly intended to be a surprise.
On Monday morning I got a text from North, who was at the bakery where the cashier was saying they didn’t have anything for them. I instructed them to specify it was a gift certificate and that cleared it up. They purchased two apple cider cupcakes with dried apple in the frosting and sent me photographic proof that I had fulfilled my maternal duty. I was relieved that it had all worked out.
But it wasn’t over… Tuesday, the day after North’s half-birthday, they got a text that said, “Someone has gotten you a sweet treat” and instructed them to go to a dining hall to pick it up. They went and lo and behold, there were four red velvet cupcakes with cream cheese frosting with the numerals 1, 8, and ½ in the frosting. Instead of the exclamation point I asked for, there was a big purple circle on the fourth cupcake. But given that I never paid for them, I can’t really complain.
It’s been three days since the second set of cupcakes arrived, but the whole situation has been so bizarre I wouldn’t be at all surprised to get a bill at some point. I don’t know if I’d be inclined to pay it if I do, though, since I had no way of knowing the order had gone through and I made other arrangements. Plus, they came a day late. I did ask North which cupcakes they liked better, just to help me decide which difficult establishment to start with next September. They said they liked the red velvet ones better. I suppose food service had the advantage in this contest because I could select a flavor that’s a favorite of North’s, while at the bakery they had to select from what was in stock that day. Meanwhile, Beth told me that on the Oberlin parent’s Facebook page, people have been complaining about Sweet Treat orders not going through and apparently, the only thing that works is to call, rather than text, the number it says to text.
When I reported to Beth that North preferred the food service cupcakes, she said, “Free is good.” It is indeed. And I’m pretty sure this was a half-birthday North will remember.